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This thread has been assigned ticket-number: FXP-2727
File Upload drag and drop
6 answers | 428 views

CH
Dec 28, 2016 10:18 +00:00

Hello

since upgrade to 2.2.0-2611 I have Problems with uploading files. Upload with the browse button works but with drang and drop it does not work any more. Does something change since 2.1 and 2.2? Does anyone know this problem?

Kind Regards, Christian

12 comments

CH
Christian86 Dec 28, 2016 10:45 +00:00 

tried Firefox and Chrome

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FOEX Support Dec 28, 2016 11:47 +00:00 

We do not see this behaviour on firefox/chrome on Mac. Can you advise which browsers and platform is affected.

CH
Christian86 Dec 28, 2016 11:50 +00:00 

For example: Windows7. Firefox and chrome. The Problem is, I do not get any error message.

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FOEX Support Dec 28, 2016 14:45 +00:00 

We have tested ie, chrome and firefox on windows 10 and everything works as expected. This might be a windows 7 specific issue.

Can you please take a screenshot of your page so we can see the design you are using, to see if that has any impact.

CH
Christian86 Dec 28, 2016 14:59 +00:00 

This error occurs when I drag the file and drop it in the upload field

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FOEX Support Dec 28, 2016 17:16 +00:00 

Can you please put the page in debug mode and retry the drag & drop upload. This will allow us to pinpoint the line number. Thanks

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FOEX Support Dec 29, 2016 08:28 +00:00 

Can you please test your browser on trial.tryfoexnow.com and see if you get the same error? i.e. FOEX Documentation application page 4003.

Can you please advise which browsers and their versions this error occurs in i.e. chrome, firefox, ie

CH
Christian86 Dec 29, 2016 08:58 +00:00 

In FOEX Documentation it works. Thats strange

Chrome: 55.0.2883.87 m Firefox: 50.1.0

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FOEX Support Dec 29, 2016 11:56 +00:00 

Have you correctly updated the foex javascript files on the middle tier? Please open developer tools and enter the following in the browser console to verify the foex version

Ext.foex.version

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FOEX Support Dec 29, 2016 14:19 +00:00 

Can you please send a screenshot of your page design and screenshot of the page in runtime mode to support@tryfoexnow.com

CH
Christian86 Dec 29, 2016 14:27 +00:00 

I´ve sent an email to you

CH
Christian86 Jan 2, 2017 06:06 +00:00 

works fine, thank you

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Dec 30, 2016 15:28 +00:00

As a workaround until the next hot fix is released please uncheck the "Upload via iFrame" option e.g.

alt text

Note: the plugin will still upload large files but it will do it in pieces which is slower than using the iframe option which will upload the file by a single form submit. The plus side though is that you can upload multiple files at a single time.

0 comments

Profile Image
Dec 28, 2016 11:18 +00:00

Thanks for reporting, we will provide a fix in next hot fix for v2.2.0.

As a workaround please add the following CSS to your page:

.qq-upload-drop-area {
    z-index:1000 !important;
}
0 comments

CH
Dec 28, 2016 11:27 +00:00

now it shows the "+" which means that it will upload the file but it does not upload it.

0 comments

CH
Dec 28, 2016 14:57 +00:00

I just found this error:

alt text

may this help?

0 comments

CH
Dec 29, 2016 07:26 +00:00

I just applied HFXP 2717. No changes.

Do you mean this: alt text

0 comments

CH
Dec 29, 2016 13:30 +00:00

Yes I updated the javascript files. alt text

Shell I upload the files on the middle tier again to verify it?

0 comments

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